Virginia, US

Client Services Manager

Job Description Summary

Fragomen is the largest law firm in the world dedicated to corporate immigration, and is recognized as the leading global immigration services provider. For over 60 years, Fragomen has served the immigration needs of clients ranging from individuals to the world’s leading multinational corporations. We have 44 offices in 18 countries worldwide, supported by more than 2,100 immigration professionals and staff--including more than 300 attorneys, solicitors, or comparable immigration professionals. These resources allow us to provide strategic and effective immigration solutions in over 170 countries around the globe

Candidate Profile and Role:
A Fragomen career gives you the opportunity to work with a smart, motivated and diverse peer group. Our exclusive focus on immigration means you will practice in an exciting, ever-changing and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen paralegals learn from the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

The Fragomen NY office is looking for a 10+ years experienced Business Immigration Senior Paralegal.

Job Description

Candidate Profile and Role:


  • Supervise the casework for major corporate clients across a wide number of industries including Information Technology, Media and Communications, Motion Picture and Television, Finance, Private Equity and Consumer, among others.
  • Effectively communicates with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity
  • Analyze and record all client specific processes/procedures
  • Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues
  • Understand existing fee agreements/billing practices
  • Be aware of all client profile changes, paying close attention to business opportunities
  • Update client database regarding any changes in contact information
  • Serves as a team resource for client and office procedures (ensures accuracy of Discussion Databases for team's clients)
  • Delegate, prioritize and review work flow of four Assistant Paralegals.
  • Participates in office-wide projects, including training, recruiting, process improvement, and participates in employee satisfaction initiatives
  • Other duties as assigned


  • 10+ years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function
  • Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knows client processes
  • Knowledge of case management and billing systems
  • Experience corresponding with clients directly on case processing and other procedural matters
  • Experience handling high touch client base with poise and confidence.
  • Ability to prioritize own work and team's work and take on multiple projects
  • Experience managing multiple direct reports
  • Excellent attention to detail
  • Excellent organizational skills, including a strong facility with case management reporting analytics
  • Exercises excellent judgment
  • Effective team management and communication skills
  • Strong written and oral communication skills
  • BS or BA Degree Required
Path Created with Sketch. US-New York
Full Time
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