Countries / Territories
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Related contacts
Related offices
- Atlanta, GA
- Auckland
- Beijing
- Bengaluru
- Boston, MA
- Brisbane
- Brussels (Benelux)
- Chicago, IL
- Miami, FL
- Dallas, TX
- Doha
- Dubai (DIFC)
- Frankfurt
- Hong Kong
- Houston, TX
- Irvine, CA
- Johannesburg
- Kochi
- Kuala Lumpur
- London
- Los Angeles, CA
- Matawan, NJ
- Melbourne
- Mexico City
- Nairobi
- New York, NY
- Perth
- Phoenix, AZ
- Rio de Janeiro
- San Diego, CA
- San Francisco, CA
- San Jose
- São Paulo
- Shanghai
- Sheffield
- Silicon Valley, CA
- Singapore
- Sydney
- Toronto
- Detroit, MI
- Washington, DC
- Zurich
Related contacts
Related offices
- Atlanta, GA
- Auckland
- Beijing
- Bengaluru
- Boston, MA
- Brisbane
- Brussels (Benelux)
- Chicago, IL
- Miami, FL
- Dallas, TX
- Doha
- Dubai (DIFC)
- Frankfurt
- Hong Kong
- Houston, TX
- Irvine, CA
- Johannesburg
- Kochi
- Kuala Lumpur
- London
- Los Angeles, CA
- Matawan, NJ
- Melbourne
- Mexico City
- Nairobi
- New York, NY
- Perth
- Phoenix, AZ
- Rio de Janeiro
- San Diego, CA
- San Francisco, CA
- San Jose
- São Paulo
- Shanghai
- Sheffield
- Silicon Valley, CA
- Singapore
- Sydney
- Toronto
- Detroit, MI
- Washington, DC
- Zurich
Related contacts
Related offices
- Atlanta, GA
- Auckland
- Beijing
- Bengaluru
- Boston, MA
- Brisbane
- Brussels (Benelux)
- Chicago, IL
- Miami, FL
- Dallas, TX
- Doha
- Dubai (DIFC)
- Frankfurt
- Hong Kong
- Houston, TX
- Irvine, CA
- Johannesburg
- Kochi
- Kuala Lumpur
- London
- Los Angeles, CA
- Matawan, NJ
- Melbourne
- Mexico City
- Nairobi
- New York, NY
- Perth
- Phoenix, AZ
- Rio de Janeiro
- San Diego, CA
- San Francisco, CA
- San Jose
- São Paulo
- Shanghai
- Sheffield
- Silicon Valley, CA
- Singapore
- Sydney
- Toronto
- Detroit, MI
- Washington, DC
- Zurich
By: Janis M. Bailey
My first blog! It has often occurred to me that not many people understand what I do as a Client Services Manager (CSM) at Fragomen. It is one of those roles that is hard to describe even to people in Fragomen who know us! I tell my 7-year old son that I’m an immigration lawyer and that’s as far as I can manage to get with the explanation. Perhaps, it’s easiest to explain using the age-old manner of “A Day in the Life of…” or in this case “A Morning in the Life of…”
So, what has been part of my Monday morning so far?
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Communications – Part of my role in servicing my clients is to keep the lines of communication flowing between our teams around the world and myself. Today, I have scheduled a call with our Kenyan practice leader to discuss one of my clients and how we can work together to further improve our client relationship and strategy in Africa.
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Training – Internal or external. Today, I have arranged a demonstration of our technology for one of the new team members working for my client. I will be delivering that demonstration myself.
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Improving Process – I have heard this morning from our back-office support teams that a project I have requested to improve our record keeping will be completed later this week. I will follow up to make sure it is finished. I have also sent an email on another project to start phase 3 of implementing a process to improve our data privacy protection practices.
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Analysis – I regularly collaborate with my colleagues on how a case could be handled more efficiently in the future, what problems or delays could have been avoided and how can we prevent them from happening again. I will be discussing case history with Fragomen consultants and our client stakeholders, driving a root cause analysis, and scheduling a call to review so that we and our client can correct and improve. This morning, the country is Turkey, but it can be any country in the world or even multiple!
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Reporting - My clients ask for all manner of reports based on our case data. We send a number of regular, routine reports, but I also get involved in helping to design new reports working with our reporting teams. So far this morning, I haven’t had any new requests, but it is so frequent, it was worth a mention!
Although every role has its mundane parts, I think what I love most about mine is the vast number of countries I have come to know and the people involved. I know so many people around the world and I have had the chance to develop an understanding of how different countries manage immigration depending on politics and country priorities. It is completely fascinating to me. At the end of the day, it’s about helping people to be able to work and live where they need to, despite the challenges they might face. As I continue blogging, I hope I can delve into a little more detail around some of what I do and share some of my love for the topic of global immigration.
Learn more about Janis Bailey.
Countries / Territories
- 🌐
Related contacts
Related offices
- Atlanta, GA
- Auckland
- Beijing
- Bengaluru
- Boston, MA
- Brisbane
- Brussels (Benelux)
- Chicago, IL
- Miami, FL
- Dallas, TX
- Doha
- Dubai (DIFC)
- Frankfurt
- Hong Kong
- Houston, TX
- Irvine, CA
- Johannesburg
- Kochi
- Kuala Lumpur
- London
- Los Angeles, CA
- Matawan, NJ
- Melbourne
- Mexico City
- Nairobi
- New York, NY
- Perth
- Phoenix, AZ
- Rio de Janeiro
- San Diego, CA
- San Francisco, CA
- San Jose
- São Paulo
- Shanghai
- Sheffield
- Silicon Valley, CA
- Singapore
- Sydney
- Toronto
- Detroit, MI
- Washington, DC
- Zurich
Related contacts
Related offices
- Atlanta, GA
- Auckland
- Beijing
- Bengaluru
- Boston, MA
- Brisbane
- Brussels (Benelux)
- Chicago, IL
- Miami, FL
- Dallas, TX
- Doha
- Dubai (DIFC)
- Frankfurt
- Hong Kong
- Houston, TX
- Irvine, CA
- Johannesburg
- Kochi
- Kuala Lumpur
- London
- Los Angeles, CA
- Matawan, NJ
- Melbourne
- Mexico City
- Nairobi
- New York, NY
- Perth
- Phoenix, AZ
- Rio de Janeiro
- San Diego, CA
- San Francisco, CA
- San Jose
- São Paulo
- Shanghai
- Sheffield
- Silicon Valley, CA
- Singapore
- Sydney
- Toronto
- Detroit, MI
- Washington, DC
- Zurich
Related contacts
Related offices
- Atlanta, GA
- Auckland
- Beijing
- Bengaluru
- Boston, MA
- Brisbane
- Brussels (Benelux)
- Chicago, IL
- Miami, FL
- Dallas, TX
- Doha
- Dubai (DIFC)
- Frankfurt
- Hong Kong
- Houston, TX
- Irvine, CA
- Johannesburg
- Kochi
- Kuala Lumpur
- London
- Los Angeles, CA
- Matawan, NJ
- Melbourne
- Mexico City
- Nairobi
- New York, NY
- Perth
- Phoenix, AZ
- Rio de Janeiro
- San Diego, CA
- San Francisco, CA
- San Jose
- São Paulo
- Shanghai
- Sheffield
- Silicon Valley, CA
- Singapore
- Sydney
- Toronto
- Detroit, MI
- Washington, DC
- Zurich
Explore more at Fragomen
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Partner Diana Quintas shared with Valor Econômico how the need for qualified labour is shaping the visa opportunities for professionals in Brazil.
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Fragomen announces the launch of its Center for Strategy and Applied Insights and welcomes Senior Policy Advisor Amy Nice.
Media mentions
Manager Harry Goldstraw shares what UK employers need to consider when sending employees on short-term contracts to the European Union.
Blog post
This blog explores how employers can support their Ukrainian employees following the TPS status extension ending in March 2025.
Podcast
El Director Miguel Jiménéz y el Senior Business Immigration Manager Rodrigo García discuten información migratoria importante para residentes de México en relación con la Visa de Residencia.
Media mentions
In an interview with Australasian Lawyer, Special Counsel Rebecca Baggiano discusses her career and pro bono work.
Awards
Fragomen is shortlisted in three categories of the 2024 Chambers USA DEI Awards.
Blog post
This blog provides an overview of the updated Quebec Immigrant Investor Program.
Media mentions
Manager Kirsty Moore shares what options employers have when sponsoring engineers under the new UK five-point plan.
Video
Paralegal Elizabeth Collier discusses the requirements for and process of applying for the UK's Global Talent Visa in the Arts and Culture category.
Fragomen news
Forbes names Partner Lisa Ryan to its inaugural list, "Top 200 Lawyers in the US."
Media mentions
Senior Manager Laxmi Limbani, Associate Naureen Malik and Apprentice Paralegal Henry Thourgood-Marshall share how the Northern UK needs to harness UK immigration to accelerate and elevate the region’s economic growth.
Media mentions
Partner Diana Quintas shared with Valor Econômico how the need for qualified labour is shaping the visa opportunities for professionals in Brazil.
Fragomen news
Fragomen announces the launch of its Center for Strategy and Applied Insights and welcomes Senior Policy Advisor Amy Nice.
Media mentions
Manager Harry Goldstraw shares what UK employers need to consider when sending employees on short-term contracts to the European Union.