Business Immigration Consultant

Job Description

Fragomen’s Business Immigration Consultant position, formerly our Paralegal role, gives you the opportunity to work with a smart, motivated and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Business Immigration Consultants learn from the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. 

As a Business Immigration Consultant, you will: 

1: Casework

• Research, prepare and formulate advice for queries from human resource contacts and employees on all immigration-related matters.
• Identify key issues that may impact immigration formalities and address these issues with the client.
• Ensure accurate, complete and technically correct visa applications are submitted
• Manage case work effectively within agreed time frames
• Follow internal policies on risk management, use of Fragomen Connect, best practices and IT usage
• Routine contact with clients and the local authorities. Keep clients well informed on any issues or changes to regulations or visa processes as required.
• Participation in conflict resolution and management of client expectations.
• Attend to reporting needs of major clients.
• Assist with various applications to the Ministry of Foreign Affairs such as authentication of documents and obtaining Certificates of Good Conduct (i.e. Police Clearance)
• Assist with various consular matters such as visa applications, and legalisation/certification/attestation of documents and by various embassies
• Update firm’s case management system and maintenance of client files in accordance with agreed practice protocols.
• Client invoicing on completion of each case.
• Supervise and provide guidance to team members.

2: Client Service Management

• Implement client-specific processes
• SLAs: Adhere to any agreed internal or external SLAs; Communicate protocols and service level agreements to caseworkers; Monitor adherence to SLAs.
• Designs draft materials for training presentations for clients
• Coach, support and train internal practice teams on specific client accounts as required
• Review billing against client protocols
• Work with the Global Knowledge Team on client information requests
• Facilitates the smooth flow of communication between client contacts and caseworkers for designated clients
• Liaises with caseworkers in relation to specific cases for designated clients
• Acts as primary point of contact for certain client accounts
• Develops, maintains and encourages a positive and development of client relationships and other stakeholders
• Supports management when client escalations arise
• Reviews data management reports for issues and trends in relation to client accounts
• Monitors client dashboard reports
• Monitors KPI reports

3: Support and Leadership

• Contribute to, and foster a positive work environment
• Provision or coordination of internal training support as required - e.g. Client Services, Communications, Fragomen Connect, Reporting, etc.
• Coordination or participation on projects as required. For example, projects that may relate to the Fragomen processes, culture, client service, paperless office, productivity, reporting and analytics.
• Participate in networking and business development activities to promote the Fragomen brand.
• Act as a ‘go to’ point for day to day matters and trouble shoot issues as they arise.
• Identify and suggest methods or processes to increase efficiency and increase staff and client satisfaction.
• Adhere to external and internal ethical and practice management standards

Let’s talk if you have the following:

• Bachelor’s degree, associate degree or Paralegal Certification
• Significant experience in the area of labour mobility and/or immigration law.
• Possesses strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
• A client service mindset, attention to detail and desire to achieve a high level of productivity
• Experience using various computer systems, including Microsoft Excel
• Ability to multi-task in a fast-paced environment with competing demands
• The ability to prioritize, meet deadlines and escalate case issues to supervisor
• Excellent written and verbal communication skills
• Ability to contribute to positive work environment, effectively collaborate and promote teamwork