Virginia, US

Client Services Manager

The Fragomen NY office is looking for a 10+ years experienced Business Immigration Client Services Manager.

A Fragomen career gives you the opportunity to work with a smart, motivated and diverse peer group. Our exclusive focus on immigration means you will practice in an exciting, ever-changing and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen paralegals learn from the industry's leading experts.  Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

RESPONSIBILITIES

  • Supervise the casework for major corporate clients across a wide number of industries including Information Technology, Media and Communications, Motion Picture and Television, Finance, Private Equity and Consumer, among others.
  • Effectively communicates with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity
  • Analyze and record all client specific processes/procedures
  • Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues
  • Understand existing fee agreements/billing practices
  • Be aware of all client profile changes, paying close attention to business opportunities
  • Update client database regarding any changes in contact information
  • Serves as a team resource for client and office procedures (ensures accuracy of Discussion Databases for team's clients)
  • Delegate, prioritize and review work flow of four Assistant Paralegals.
  • Participates in office-wide projects, including training, recruiting, process improvement, and participates in employee satisfaction initiatives
  • Other duties as assigned

QUALIFICATIONS & EXPERIENCE

  • 10+ years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function
  • Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knows client processes
  • Knowledge of case management and billing systems
  • Experience corresponding with clients directly on case processing and other procedural matters
  • Experience handling high touch client base with poise and confidence.
  • Ability to prioritize own work and team's work and take on multiple projects
  • Experience managing multiple direct reports
  • Excellent attention to detail
  • Excellent organizational skills, including a strong facility with case management reporting analytics
  • Exercises excellent judgment
  • Effective team management and communication skills
  • Strong written and oral communication skills
  • BS or BA Degree Required

ABOUT US
 

Fragomen is the leading firm dedicated exclusively to immigration services worldwide. Our more than 50 offices and over 3,750 employees are strategically located in key commercial centers throughout the Americas, Europe, Asia Pacific, the Middle East and Africa. This expansive reach allows us to provide services in more than 170 countries.

Path Created with Sketch. US-New York
Full Time
REQ-004861
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