Connecticut, US

Client Services Manager

Job Description

The Fragomen NY office is looking for a 10+ years experienced Business Immigration Client Services Manager. As the senior leading (non-attorney) member of the team, the “CSM” functions as the team resource for client and staff, is responsible for the quality of the team’s work and ensures deadlines are met. The CSM works under attorney or partner supervision.

A career as a Client Services Manager at Fragomen career gives you the opportunity to work with a smart, motivated and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Business Immigration Consultants learn from the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. 

As a Client Services Manager, you will: 

  • Supervise the casework for major corporate clients across a wide number of industries including Information Technology, Media and Communications, Motion Picture and Television, Finance, Private Equity and Consumer, among others.
  • Effectively communicates with clients regarding procedural and case processing issues, identify client immigration solutions and understand current client activity
  • Analyze and record all client specific processes/procedures
  • Stay abreast of important developments in the law and issue spots with respect to future opportunities/issues
  • Understand existing fee agreements/billing practices
  • Be aware of all client profile changes, paying close attention to business opportunities
  • Update client database regarding any changes in contact information
  • Serves as a team resource for client and office procedures (ensures accuracy of Discussion Databases for team's clients)
  • Delegate, prioritize and review work flow of a team of Business Immigration Consultants.
  • Participates in office-wide projects, including training, recruiting, process improvement, and participates in employee satisfaction initiatives
  • Other duties as assigned

Let’s talk if you have the following

  • 10+ years of experience in a senior level capacity with an immigration law firm, department or corporate immigration function
  • Expert knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and knows client processes
  • Knowledge of case management and billing systems
  • Experience corresponding with clients directly on case processing and other procedural matters
  • Experience handling high touch client base with poise and confidence.
  • Ability to prioritize own work and team's work and take on multiple projects
  • Experience managing multiple direct reports
  • Excellent attention to detail
  • Excellent organizational skills, including a strong facility with case management reporting analytics
  • Exercises excellent judgment
  • Effective team management and communication skills
  • Strong written and oral communication skills
  • Bachelor’s degree, associate degree or Paralegal Certification


Fragomen is the world’s leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry. The firm has more than 50 offices and over 4,000 employees located in key commercial centers throughout the Americas, EMEA and Asia Pacific. Fragomen offers immigration support in more than 170 countries.

The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing. We represent a broad client base ranging from individuals and emerging businesses to many of the world’s leading multinational corporations.

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Full Time
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