Connecticut, US

Collections Specialist

Job Description

Fragomen, an AmLaw 100 firm and the leading global immigration services provider is searching for a Collections Specialist for a position in our Matawan, New Jersey Office. The Collections Specialist will perform collections for some of our most important clients and provide ad hoc administrative duties for the department. 


  • Collections on assigned clients
  • Research and respond to inquiries (internal and external) timely
  • Analyze and resolve discrepancies related to payment application.
  • Maintain an accurate status of collection notes on all client accounts
  • Responds timely and effectively to requests and follow escalation process.
  • Communicate both verbally and in writing clearly, accurately and, adheres to confidentiality and privacy.
  • Provides a high level of customer service ensuring customer satisfaction and maintains a positive attitude.
  • Be able to work with other groups internally to investigate various issues slowing up the payment process.
  • Ability to work in a fast pace environment.
  • Ability to multitask and achieve the assigned goals and target


  • Bachelor’s degree in accounting, finance, or business preferred
  • A minimum of three (3) years of relevant collections experience with a strong focus on customer service
  • Experience in Elite 3E preferred but not required
  • Experience in a law firm or professional services environment highly preferred
  • Experience working with global clients is a plus
  • Proficient in MS Office Applications
  • Quick learner and be able to work independently
Path Created with Sketch. US-Matawan
Full Time
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