US

Collections Specialist

Job Description

Fragomen, an AmLaw 100 firm and the leading global immigration services provider is searching for a Collections Specialist for a position in our Matawan, New Jersey Office. The Collections Specialist will perform collections for some of our most important clients and provide ad hoc administrative duties for the department. 

RESPONSIBILITIES

Main Responsibilities of the Collections Specialist will include:

  • Collections on assigned clients
  • Research and respond to inquiries (internal and external) timely
  • Analyze and resolve discrepancies related to payment application.
  • Maintain an accurate status of collection notes on all client accounts
  • Responds timely and effectively to requests and follow escalation process.
  • Communicate both verbally and in writing clearly ,accurately and, adheres to confidentiality and privacy.
  • Provides a high level of customer service ensuring customer satisfaction and maintains a positive attitude.
  • Be able to work with other groups internally to investigate various issues slowing up the payment process.
  • Ability to work in a fast pace environment.
  • Ability to multi task and achieve the assigned goals and target

QUALIFICATIONS & EXPERIENCE

The ideal Collections Specialist will have the following qualifications and experience.

  • Bachelor’s degree in accounting, finance, or business preferred
  • 3+ years of relevant collections experience with a strong focus on customer service
  • Experience in Elite 3E preferred,
  • Experience in a law firm or professional services environment highly preferred
  • Experience working with global clients is a plus
  • Proficient in MS Office Applications
  • Quick learner and be able to work independently

ABOUT US
Fragomen is the world’s leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry. The firm has more than 50 offices and over 4,000 employees located in key commercial centers throughout the Americas, EMEA and Asia Pacific. Fragomen offers immigration support in more than 170 countries.

The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing. We represent a broad client base ranging from individuals and emerging businesses to many of the world’s leading multinational corporations.

Path Created with Sketch. US-Matawan
Full Time
REQ-011520
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