Virginia, US

Consular Consultant

Job Description Summary

Job Description

To provide a high level of strategic compliance services to firm’s corporate client base including preparation and submission of Consular applications, document procurement, and legalisation in the EMEA region.

KEY JOB TASKS

  • Primary responsibility for case management of consular applications, document procurement and legalisations in the EMEA region
  • Draft and prepare visa applications
  • Provide timely advice to clients
  • Co-ordinate the submission of applications and return of approved applications
  • Research consular procedures
  • Create pre-invoice notes and provide a purchase order  to the vendor within 3 days of a case being initiated
  • Attend training in order to develop relevant technical knowledge, techniques and skills
  • Build relationships and contacts with Consulates, High Commissions and keep abreast of current issues
  • Liaise with other Fragomen offices with developments and changes of consular policies and procedures
  • Other consular related projects as directed

JOB COMPENTENCIES

Client Service

  • Contacts clients in a timely and professional manner to provide or obtain information, recognising the need to adapt approach to target audience
  • Undertakes and delivers work within agreed time-scales and service standards without being prompted
  • Has carriage or / contributes to client meetings on subjects within required skill level
  • Works with Manager to initiate practices that further strengthen existing client relationships or develop relationships with new clients. These may include client meetings, briefings, workshops, Q&A sessions, etc.
  • Effectively manages relationships with team members, managers, clients and other relevant bodies gaining their confidence through displaying professionalism, legal expertise and efficiency in all communications
  • Develops strong working relationships with client contacts and utilises all forms of communications in developing/strengthening client relationships (i.e. email, phone, face to face) and is able to identify the appropriate method required
  • Assists in the review/improvement of methods/procedures of managing day to day client relationships

Productivity, Accountability and Efficiency

  • Able to act under instruction with limited supervision
  • When work is allocated, clarifies issues that are unclear and asks for the necessary information to complete tasks
  • Keeps staff aware of the progress of matters to manage expectations, and informs of conflicting priorities/requesting assistance as problems arise / informing senior staff of current capacity
  • Completes task within agreed time-frames / service standards
  • Ensures work completed is technically accurate and written communications follow standard layout
  • Plans workload and is able to meet deadlines and priorities for own work, taking into account delivery expectations from staff members
  • Keeps abreast of current affairs, especially in jurisdictions they carry out work in
  • Follows firm procedures with respect to file maintenance, record keeping and use of GVS
    • Updates GVS in real time
    • Communication
  • Generates clear, well-organized written work-product internally and externally
  • Able to effectively express oneself verbally in an articulate and polished manner
  • Strong listening skills
  • Uses communication skills to influence and achieve objectives
  • When work is allocated, clarifies with managers issues that are unclear and asks for the necessary information to complete tasks with respect to oneself and on behalf of team members where required
  • Keeps managers aware of the progress of matters to manage expectations, and informs of conflicting priorities/requesting assistance as problems arise / informing managers of current capacity
  • Takes on additional projects as required
  • Follows firm procedures with respect to file maintenance, record keeping and use of GVS
    • Updates GVS in real time
    • Archives paper files consistently and regularly

Teamwork and Personal Leadership

  • Identifies training and development areas and communicates these needs along with suggested development outcomes to the Manager
  • Accepts responsibility for their work output

Professional Conduct

  • Appropriate regard to firm policies, protocols and SRA Code of Conduct
  • Is able to follow the instructions of senior members of staff
  • Has a track record of being punctual and if absent or late, communicates absence to Manager in advance in-line with the sickness policy
  • Presents for work in a professional manner/ appearance is appropriate as per the Firm’s dress code policy
  • Raises concerns/ needs with appropriate contact
  • Accepts responsibility for work undertaken
  • Contributes to their team to enable completion and management of work
  • Develops strong working relationships with team members and gains their confidence through displaying professionalism and efficiency in all communications
  • Demonstrates professionalism and confidence in verbal communications with their team
  • Demonstrates accuracy and proficiency in written communications with their team
  • Learns from both positive and negative experiences and adapts behaviour accordingly
  • Assists in the development and support of colleagues when required
  • Is an active contributor to a positive team and firm culture
  • Treat all information about the firm and its client and their business as wholly confidential

Please send your CV to ukrecruitment@fragomen.com.

Path Created with Sketch. ZA-Johannesburg
Full Time
REQ-004606
Apply for a job