Virginia, US

Consultant ( China Immigration)

PURPOSE AND OBJECTIVES

Fragomen China is currently seeking experienced Consultant to provide support to the global key accounts. Consultant must have good multi-tasking skills and enjoy working in a fast-paced environment. He or she must also be detail-oriented and have excellent communication skills, both in written and spoken English and Mandarin.

EXPECTATIONS AND TASKS

Advisory

  • Research, prepare and formulate advice for queries from human resource contacts and employees on all immigration and company registration-related matters
  • Identify key issues that may impact immigration formalities and address these issues with the client.
  • Ensure accurate, complete and technically correct visa applications are submitted
  • ·         Follow internal policies on risk management, use of Fragomen Connect, Efiles, best practices and IT usage
  • Routine contact with clients and the local authorities. Keep clients well informed on any issues or changes to regulations or visa processes as required.
  • ·         Participation in conflict resolution and management of client expectations.
  • Attend to reporting needs of major clients.
  • Assist with various applications to the Ministry of Foreign Affairs such as authentication of documents and obtaining Certificates of Good Conduct (i.e. Police Clearance)
  • Update firm’s case management system and maintenance of client files in accordance with agreed practice protocols.
  • Client invoicing on completion of each case.
  • Supervise and provide guidance to team members.

Client Service Management

  • Implement client-specific processes
  • SLAs: Adhere to any agreed internal or external SLAs; Communicate protocols and service level agreements to caseworkers; Monitor adherence to SLAs.
  • Designs draft materials for training presentations for clients
  • Coach, support and train internal practice teams on specific client accounts as required
  • Review billing against client protocols
  • Work with the Global Knowledge Team on client information requests
  • Facilitates the smooth flow of communication between client contacts and caseworkers for designated clients
  • Liaises with caseworkers in relation to specific cases for designated clients
  • Acts as primary point of contact for certain client accounts
  • Develops, maintains and encourages a positive and development of client relationships and other stakeholders
  • Supports management when client escalations arise
  • Reviews data management reports for issues and trends in relation to client accounts
  • Monitors client dashboard reports
  • Monitors KPI reports

Support and Leadership

  • Contribute to, and foster a positive work environment
  • Provision or coordination of internal training support as required - e.g. Client Services, Communications, Fragomen Connect, Reporting, etc.
  • Coordination or participation on projects as required. For example, projects that may relate to the Fragomen processes, culture, client service, paperless office, productivity, reporting and analytics.
  • Participate in networking and business development activities to promote the Fragomen brand.
  • Act as a ‘go to’ point for day to day matters and trouble shoot issues as they arise.
  • Identify and suggest methods or processes to increase efficiency and increase staff and client satisfaction.
  • Adhere to external and internal ethical and practice management standards

EDUCATION AND QUALIFICATIONS/ SKILLS AND COMPETENCIES

  • BA/BS degree preferably specializing in Law/Legal Services, Human Resources and foreign languages.
  • Significant experience in the area of labour mobility and/or immigration law.
  • A hands-on team player with finely honed leadership skills
  • Ability to build strong relationship both internally, and outside of the firm
  • Strong client service mentality.
  • Strong analytical and judgement skills.
  • Good facilitation, coordination and communication skills.
  • Ability to manage multiple priorities and perform under pressure.
Path Created with Sketch. CN-Shanghai
Full Time
REQ-007391
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