Connecticut, US

Immigration Consultant

The EMEA Coordination team is responsible for processing the visa’s of our clients who are based in countries where Fragomen does not have a physical office.

The team is a dynamic team with employees from various backgrounds and countries with at least 20 different languages being spoken.

About the role:
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training. 

Other key responsibilities will include:

  • Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
  • Liaise with third party vendors (TPV) and clients to ensure cases are on track.
  • Draft emails to clients/stakeholders, with  correspondence periodically reviewed by a Senior  Consultant and/or Manager.
  • Update stakeholders on milestones.
  • Keep key clients up to date with developments in local immigration law/processes.
  • Coordinate additional services with other internal teams (consular, documents etc) where applicable.
  • Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
  • Answer existing and prospective client queries, hosting consultation calls when applicable.
  • Document review.
  • Ad-hoc project work to streamline/improve processes.
  • General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:

You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment.

Also required:

  • Strong customer service skills
  • Previous customer facing experience
  • Previous case/project handling experience
  • At ease in a fast-paced environment
  • Able to work towards deadlines and work with high volumes
  • Immigration experience/client facing skills are desirable but not essential
  • Additional language skills would be highly beneficial for this role

Fragomen in London:
Our London office is based in the heart of the City, located within a short walk of numerous tube stations. The office has over 200 people working collaboratively and creating a dynamic, positive environment.

We also like to be social; holding monthly drinks in the office and having take-aways delivered that are chosen by our Employee of the Month.

Our Employee Wellbeing scheme sees us offer great opportunities for everyone at Fragomen to get involved in a variety of activities and initiatives both inside and outside of the office. These range from nutrition talks and cooking courses, to running clubs and film nights.

Path Created with Sketch. GB-London
Full Time
REQ-009108
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