Immigration Consultant

Job Description

We are looking for an Immigration Consultant to join our team in the Brussels office. This is a permanent and full-time position which offers a fantastic opportunity to join a true global leader and be part of an on-going success story.

About us:

Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees, you will be joining a truly global firm where providing exceptional client service is at the core of what we do. 

Fragomen’s professionals are respected thought leaders in the immigration field providing evidence and expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities.  We believe that our difference make us stronger.

About the role:

As an Immigration Consultant you will be responsible for providing immigration services to a range of clients across multiple jurisdictions (Belgium, Luxembourg and Netherlands).

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with Managers overseeing long term performance and training. 

Other key responsibilities will include:

  • Under moderate supervision, the Consultant’s main responsibility is to manage cases for a specific portfolio of clients.

  • Research, prepare and formulate advice on queries from HR and employees on immigration-related matters. Identify key issues that may impact immigration formalities and address these issues with clients.

  • Work closely with our Admin team and Client Service Managers to ensure cases are on track.

  • Draft emails to clients/stakeholders, with  correspondence periodically reviewed by a Senior Consultant and/or Manager.

  • Update stakeholders on milestones.

  • Keep key clients up to date with developments in local immigration law/processes.

  • Coordinate additional services with other internal teams (Consular, EU Advisory Team, etc) where applicable.

  • Answer existing and prospective client queries, hosting consultation calls when applicable.

  • Ad-hoc project work to streamline/improve processes.

  • General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:

You are an enthusiastic team player who never stops learning. You enjoy direct client contact and have a strong desire to deliver excellent client service. 

You will be a self-starter with very good communication skills in both English and Dutch/French. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment.

Also required:

  • Strong customer service skills

  • Previous customer facing experience

  • Ideally previous case/project handling experience

  • Bachelor or Master degree preferably specializing in Law/Legal Services or Political Sciences

  • At ease in a fast-paced environment

  • Good time management skills; able to work towards deadlines and work with high volumes

  • Ability to work well in a team

  • Immigration experience is desirable

Fragomen in Brussels:

The Brussels office was the first international office opened outside the US. Our team in Brussels has now more than 50 employees from 13 different nationalities.

In 20 years of activity in the BeNeLux region, we have succeeded to gain the trust of more than 500 corporate and private clients and developed strong government relations with EU and national authorities.

Today, Fragomen Brussels sits in the Expert Group of Economic Migration of the European Commission and leads Fragomen’s EU Integrated Compliance and Advisory Services.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

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