Immigration Consultant

Job Description

This is a fast paced, client facing role that requires strong communication skills and an entrepreneurial spirit. Knowledge of country specific immigration processes is not mandatory as training will be provided but you must be a quick learner, team player and willing to be thrown into the deep end early on.

This is a great opportunity to work within one of the most diverse teams within Fragomen and gain exposure to several fast growing jurisdictions across the Europe, CIS and more. The role also provides the opportunity to strengthen your skills in project management, negotiations, analysis and many other areas.

Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training. 

RESPONSIBILITIES

  • Under supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
  • Liaise with third party vendors (TPV) and clients to ensure cases are on track.
  • Draft emails to clients/stakeholders, with  correspondence reviewed by a Senior Consultant.
  • Update stakeholders on milestones.
  • Coordinate under supervision additional services with other internal teams (consular, documents etc) where applicable.
  • Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
  • Document review.

General administrative support as required including:

  • Billing responsibilities.
  • Case record updates.
  • Document review and tracking.
  • Monitoring/confirming upcoming expiries.
  • Ad hoc admin tasks.

QUALIFICATIONS & EXPERIENCE

  • Strong customer service skills
  • Previous customer facing experience
  • Previous case/project handling experience
  • At ease in a fast-paced environment
  • Immigration experience/client facing skills are essential
  • Language skills would be highly beneficial for this role

About us:

Fragomen is the world’s leading single-focus provider of immigration guidance and support, backed by the best resources in the immigration services industry. The firm has more than 50 offices and over 4,000 employees located in key commercial centers throughout the Americas, EMEA and Asia Pacific. Fragomen offers immigration support in more than 170 countries.
 

The firm is structured to support all aspects of immigration, including strategic planning, compliance, government relations, reporting, and case management and processing. We represent a broad client base ranging from individuals and emerging businesses to many of the world’s leading multinational corporations.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

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