Immigration Consultant

Job Description

We are currently recruiting an Immigration Consultant to join our EMEA Coordination team who are responsible for providing immigration services to a range of clients. This is a permanent role based in Sheffield.

About Us:

Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries.  For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.

Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.

About the team:

The EMEA Coordination team is responsible for processing visas for our clients who are based in countries where Fragomen does not have a physical office primarily, but not exclusively, European jurisdictions

They are a dynamic & friendly team with employees from various backgrounds and countries with at least 10 different languages being spoken.

About the role:

Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.

Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training. 

As an Immigration Consultant you will:

  • Liaise with third party vendors (TPV) and clients to ensure cases are on track.
  • Draft emails to clients/stakeholders, with  correspondence periodically reviewed by a Senior  Consultant and/or Manager.
  • Update stakeholders on milestones.
  • Keep key clients up to date with developments in local immigration law/processes.
  • Coordinate additional services with other internal teams (consular, documents etc) where applicable.
  • Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
  • Answer existing and prospective client queries, hosting consultation calls when applicable.
  • Document review.
  • Ad-hoc project work to streamline/improve processes.
  • General administrative support as required including: billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.

About you:

You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have previous experience of managing a high volume of work in a fast-paced environment.

Also required:

  • Strong customer service skills
  • Previous customer facing experience
  • Previous case/project handling experience
  • At ease in a fast-paced environment
  • Able to work towards deadlines and work with high volumes
  • Immigration experience/client facing skills are desirable but not essential
  • Additional language skills would be highly beneficial for this role

Fragomen in Sheffield:

Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 150 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken.

As the UK moves through lockdown and Fragomen moves out of a fully working from home model, a regular attendance in the office will be required in this role. The Firm is however transitioning towards an agile working approach, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.

Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Employee Wellbeing scheme sees us offer great opportunities for everyone at Fragomen to get involved in a variety of activities and initiatives both inside and outside of the office. These range from nutrition talks and cooking courses, to running clubs and on-site massages.

Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

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