Virginia, US

Knowledge Manager

The Knowledge Manager is part of the Knowledge Group, which has global responsibility for keeping clients and staff informed of the changes in the global immigration and mobility landscape and their impact on clients and the firm. The Knowledge Manager (Content) conducts editorial reviews of printed and web-based information and is responsible for the oversight of country content in Fragomen’s Knowledge systems and applications, including the Laws and Processes Library (LPL) and the Business Visa Matrix (BVM).  The Knowledge Manager works with a team of Regional Knowledge Managers to ensure that all content is edited for publication in the suite of Knowledge products, is accurate and clear to readers.  The Knowledge Manager also works with other Knowledge Group managers to improve content maintenance processes and support upgrades and/or improvement projects.

RESPONSIBILITIES

  • Draft, edit, and publish content in Fragomen Knowledge systems
  • Work with technologies such as SharePoint, Tableau, and metadata editors, and Fragomen proprietary systems to efficiently update, review and store country information to support the User/Reader experience.
  • Work with worldwide professionals (Fragomen practices and teams, co-counsel firms, as applicable) to clarify the effect of an immigration change on specific Knowledge products and register updates to content as they occur, and per the content maintenance schedule and processes. 
  • Conduct regular quality control of products and processes to maintain accuracy of content and efficiency of processes. 
  • Work with direct reports and/or colleagues on content updates, system upgrades, and client research projects, as required, especially with data collection from Subject Matter Experts.
  • Supervise team of Knowledge Specialists, Regional Managers and/or Administrators as required by established content maintenance processes.

QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree
  • 5+ years’ experience in content and people management
  • Strong written and oral communication skills and able to convey complex immigration concepts with clarity
  • Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues
  • Experience working with Microsoft O365 products, including SharePoint. Knowledge of Tableau a plus.
  • Curiosity around new technology and the ability to quickly understand and work with in-house, proprietary systems
  • Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests
  • Demonstrated experience working with diverse international personnel
  • Ability to categorize and analyze large scale complex data sets

Path Created with Sketch. US-Matawan
Full Time
REQ-007787
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