Virginia, US

Mail Intake Specialist (Temp to Perm)

Fragomen, an AmLaw 100 firm, is seeking a Mail Intake Specialist for our Mail Processing Center in our Pittsburgh Innovation Lab. This is a temp to perm position.


  • Assure all mailings are accounted for and accurately updated into system.
  • Scan, file and maintain physical files and supporting documentation.
  • Open or close records/cases; maintain any and all records as requested by supervisor.
  • General administrative duties as needed (i.e. faxing, copying, typing, etc.).
  • Meet assigned deadlines and communicate case progress/status/issues to supervisor.
  • Follow up with client for outstanding documentation.
  • Maintain client contact information.
  • Update and manage status reports. Build knowledge of Firm and client processes.
  • Learn procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applications (i.e. drafting and assembling non-immigrant and immigrant petitions and applications).


  • Demonstrated ability to prioritize and balance competing demands and meet deadlines in a fast-paced professional services environment.
  • Excellent communication and interpersonal skills, and ability to communicate effectively at all levels in person, by phone and by email.
  • Ability to effectively manage and prioritize multiple people and various tasks simultaneously.
  • Skilled in a variety of technology tools, including Microsoft Office.
  • Ability to anticipate situations and respond quickly and professionally.
  • Very strong organizational skills and excellent attention to detail.
  • Extensive file and document management experience.
  • Show interest in expanding knowledge and responsibilities in casework preparation.
  • Demonstrate flexibility and initiative regarding assignments for self and team.
  • Proven experience in handling multiple deliverables efficiently.
  • Ability to provide information and respond to requests for assistance with courtesy and tact.
  • Must be a team player as well as self-motivated and committed to excellence in the workplace.
Path Created with Sketch. US-Pittsburgh
Full Time
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