Digital Wallet – FAQs 

You will receive an invitation from Fragomen. After downloading the app, you complete onboarding by verifying your identity and setting up access to your wallet. This process ensures your wallet is uniquely linked to you and ready to receive credentials. 

Identity verification ensures that your wallet is securely linked to you and allows Fragomen to issue trusted digital credentials. This step reduces fraud risks and ensures that all credentials issued are tied to a verified individual. 

Typically, you will be asked to scan a government-issued document such as a Passport, National ID, Driver’s License and complete a biometric verification. These documents are used to confirm your identity and create your initial digital identity profile. 

Your documents are validated automatically. If the data matches expected records, onboarding completes immediately. If discrepancies are found, Fragomen specialists review the case to ensure accuracy before proceeding. 

A verifiable credential is a verified and secure version of your document issued by Fragomen. It contains trusted data that can be shared digitally without needing to repeatedly upload or verify the same document. 

Fragomen ID is a verifiable credential issued by Fragomen that can be linked to your wallet. It serves as a trusted proof of your identity within Fragomen systems and can be used across connected services.  

Yes. You must explicitly approve every request to share your data. Only the requested information is shared, giving you full control over how your identity data is used. 

A verification request is when Fragomen or another authorized party asks you to share specific information from your wallet. You can review the request details and choose whether to approve or reject it. 

Notifications inform you about key actions such as credential offers, verification requests, or status updates. These ensure you stay informed and can take timely action when required. 

Yes. You can scan and upload additional documents at any time. These documents can then be validated and converted into digital credentials if required. 

If automatic validation fails, the document is routed for manual review by Fragomen specialists. This ensures that valid documents are still processed even in complex scenarios. 

Yes. You can delete or archive credentials within your wallet. This allows you to keep your wallet organized and manage which credentials are active or visible. 

You will receive notifications when a credential is nearing expiration. This allows you to take action, such as renewing or updating the credential, to avoid disruptions. 

Yes. Fragomen or the issuing authority can revoke a credential if necessary. You will be notified immediately so you are aware of any changes. 

Access is secured using biometrics such as fingerprint or facial recognition, along with a PIN. This ensures only you can access your wallet and its contents. 

You can store a wide range of credentials including identity documents, visas, permits, and supporting immigration documentation, all verified by Fragomen. 

Yes. Where supported, you can share your credentials with external parties. Sharing is always controlled by you and requires your consent. 

Recovery options are available to help you regain access to your wallet. These depend on your setup and ensure your credentials are not permanently lost.

Future capabilities will allow secure access across multiple devices, ensuring flexibility while maintaining strong security controls. 

The wallet integrates directly with Fragomen systems, enabling seamless onboarding, document submission, and credential sharing without repeated manual processes. 

Yes. The wallet supports the management of dependent profiles, allowing you to store and manage credentials for family members included in your immigration case. Documents for dependents are kept separately from your own credentials, and any sharing or verification requests for dependents require your explicit approval.

If you no longer require access to the Fragomen Wallet — for example, if your immigration case concludes or you leave your employer — you can request account closure through the app or by contacting Fragomen.  

Your data is retained only for as long as necessary to fulfil the purposes for which it was collected, in line with applicable data protection regulations.