Virginia, US

Hedvika is a Senior Client Services Manager for the Asia Pacific region, based in Fragomen’s Perth office.

An immigration professional with nearly 20 years of experience in the government and private sectors, Hedvika uses her leadership experience in relationship management and service delivery to strategically support clients and ensure the highest quality client experience.

Hedvika plays a key role in establishing tailored processes and protocols for large multinational organizations, and ensuring consistency in client service across the Asia Pacific region. She also monitors adherence to service level agreements and provides client training and reporting. In addition, Hedvika is responsible for implementing communication initiatives and training programs for Fragomen immigration professionals in the region to ensure best-in-class service delivery.

Prior to her current position, Hedvika served as a Senior Manager at Fragomen’s Singapore office, where she provided high-level and strategic advice on Singapore corporate immigration matters and process compliance. Her clients included multinational corporations in the banking and finance, telecommunications, information technology and professional services sectors. In this role, Hedvika led a team of consultants in ensuring that immigration applications and clients’ queries were addressed in a timely manner. Hedvika also served as a primary point-of-contact for clients to inform them of changes in regulations that might impact their immigration program, and to help them develop appropriate solutions.

Before joining Fragomen, Hedvika lived in China and Russia, where she worked for the local Australian visa offices.

Hedvika is a qualified Australian legal practitioner.

Hedvika speaks Czech, English and Russian.

Education


Australian National University | Graduate Diploma in Legal Practice, 2001
University of Queensland | Bachelor of Law, 1998, first class honors
University of Queensland | B.A., 1996, first class honors

Awards

Gold Medal for Academic Achievement, University of Queensland, 1998

Professional Accomplishments / Memberships

Court Admissions: Legal Practitioner, ACT Supreme Court

Successfully led the transition of one of Fragomen Singapore’s largest clients, with a focus on ensuring a strategic partnership and excellent service delivery.

Facilitated client presentations on compliance for short-term assignments, extended and business travelers, and provided tailored advice for complex moves.

Developed impact statements for clients regarding changes in immigration requirements.

Trained immigration stakeholders of multinational and regional companies on the implementation of Singapore’s Fair Consideration Framework (FCF).

Publications and Lectures

Co-presenter, “Survival of the FAIRest: The Evolution of the Fair Consideration Framework in Singapore.” Breakout session, Fragomen APAC Conference: Conquering Tough Terrain, Singapore, June 8, 2017.

Moderator, “Risky Business: Business Traveler Compliance.” Panel discussion, Fragomen APAC Immigration in Focus: Corporate Immigration, Compliance Management and Best Practices, Singapore, Oct. 26, 2016.

Co-presenter, “Fair Consideration Framework.” Roundtable, FEM APAC Summit, Singapore, Sept. 8, 2016.