Malaysia: Technical Issues at the Airport Expatriate Services Division Satellite Centre to Delay Work Start Dates

Update October 8, 2024: The Expatriate Services Division Satellite Centre has resumed the collection of visa endorsement pass stickers at Terminal M of the Kuala Lumpur International Airport.

Update August 16, 2024: The collection of pass stickers at the Expatriate Services Division (ESD) Satellite Center at the Kuala Lumpur International Airport (KLIA 1) is temporarily suspended, and affected foreign nationals must collect their stickers at the Expats Service Centre in Cyberjaya.  While the ESD has not made any official announcement, this temporary suspension may also impact applications within its purview. As such, foreign nationals seeking to complete their visa endorsement process at ESD Satellite Center at KLIA1 should complete the process at the Immigration Department and select the Pass Endorsement Delivery option, which generally takes approximately seven to 10 business days. This will delay the applicant's ability to work immediately upon arrival in Malaysia.

May 13, 2024: The ESD (Expatriate Services Division) Satellite Centre at Terminal M of the Kuala Lumpur International Airport has been experiencing technical issues, affecting travelers seeking to complete their visa endorsement process. Several Employment Pass (EP) endorsement applications at the ESD Satellite Centre were returned to applicants, and the MYXPats Center has requested that they complete the process at the Immigration Department and select the Pass Endorsement Delivery option which generally takes approximately 7-10 business days (instead of the same-day collection at the ESD Satellite Centre). Since work authorization is granted only when the visa endorsement process is complete (e.g., the EP is endorsed in the applicant's passport), this delivery option delays the applicant's ability to immediately work in Malaysia upon arrival. It is not clear how long this issue will last.