Based out of Fragomen’s Kochi office, Dennis is an Assistant Director of Strategic Initiatives and the Leader for Strategy and Transformation for Fragomen’s India operations.
Dennis leads the evaluation, development and implementation of new projects and programs, including policies to ensure the highest quality client experience. He collaborates with stakeholders to help shape the strategic direction of the firm by contributing to the development of the firm’s business plan. He also oversees and directs various teams in the Shared Services Center.
Dennis oversees quality management initiatives (i.e., LEAN and Six Sigma methodologies) and leads the business process management and robotics process automation initiatives in India. He helps to empower the India team by providing processes, structures and tools for individual project and program management.
Dennis has experience in new project establishment, process transitioning, continuous service improvement and client relationship management. He also is experienced in the deployment of large and mid-scale immigration projects and back-office implementations.
Prior to joining Fragomen, Dennis worked for a prominent Indian information technology company, where he held multiple positions in human resources management and immigration operations.
Dennis speaks English, Hindi and Malayalam.
Education
International Institute of Information Technology, Pune | M.B.A, 2005
Visvesvaraya Technological University, Bengaluru | Bachelor of Engineering, 2003
Led multiple client engagements within India and provided advisory services on immigration strategies to multinational corporations.
Established client coordination and back-office teams for outbound immigration programs from India.
Piloted consular programs for clients and scaled them for large managed service engagements.
Built high-value and high-volume delivery teams for key projects such as H-1B filings on short notice, and consistently delivered on commitments.
Scaled operations and staff from a small start-up model to function as a key delivery center.