Gavin is a Director of Global Client Services and Solutions based in the firm’s New Jersey office. He is responsible for a variety of internal and external strategic initiatives for the firm as well as improving client outcomes and enhancing the value proposition to the firm’s clients.
Prior to his current role, Gavin served as the Practice Leader and Head of the Fragomen office in Johannesburg, where he was responsible for strategically positioning and growing the firm’s Sub-Saharan Africa operations and ensuring best-in-class immigration services were provided throughout the continent.
Before moving to South Africa to lead the practice, Gavin was based in Fragomen’s New Jersey office from June 2013 to September 2015. During this time, he served as the Implementation Director, tasked with the development of a comprehensive client onboarding program as well as process definition, optimization and complexity reduction initiatives. Prior to this role, he served as the General Manager and Head of Fragomen’s operations in Bengaluru, India between 2007 and 2013.
With close to 22 years of overall experience—18 of which have been in the field of global immigration, including vast and diverse exposure to process definition and deployment of complex and multi-faceted cross-functional programs across a spectrum of HR functions—Gavin brings a unique perspective to the table, having played the role of both client and service provider.
Prior to joining Fragomen, Gavin worked for India’s most respected IT company for six years, including a three-year stint in the U.S. During his time in the U.S., Gavin was the head of the company’s U.S. Immigration Operations team, which was a key user of the U.S. immigration program. He was also the leader of the team responsible for the conceptualization, development and deployment of the company’s Proprietary Workforce Management System, resulting in an annualized saving of several million dollars.
Gavin speaks English, Hindi and Kannada.
Education
St. Joseph's College, Bangalore University | B.S., 1997
Indo-German Chamber of Commerce | Post Graduate Diploma in Business Administration, 1999
Established Fragomen’s India Inbound practice and led the expansion of operations in under five years from a four member team to a 50 member team based out of seven cities and servicing 55 locations across India, including the capability to manage consular applications for India in 75 countries across the globe
Oversaw the client relationships and service delivery for more than 275 corporate clients for the India practice
Oversaw the project planning, conceptualization and execution of “Alchemy”—Fragomen India’s ISO 9001:2008 Quality Initiative, which resulted in Fragomen India being the first and only ISO 9001 certified office of the firm
Directed policy definition, new initiatives, implementation of best practices and continuous improvement processes within the organization
Regularly participated in webinars and teleconferences on Indian immigration matters and provided consultative and written advice on Indian immigration matters
Responsible for establishing the formal client onboarding program, process definition, optimization and complexity reduction initiatives within the firm’s global team
Successfully established the firm’s BEE and employment equity compliances in South Africa resulting in significant growth of the firm’s business in the country and region
Established the Fragomen footprint on EB-5 and private client matters in South Africa in addition to leading the practice for nearly four years, responsible for a team of nearly 40 individuals servicing close to 40 jurisdictions across the continent