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May 23, 2025 | United KingdomNorthern Engineer: The UK Immigration White Paper – What it Means for the Engineering Sector in the North of England
May 27, 2025 | United KingdomBusiness Insider: The Death of the Digital Nomad
May 23, 2025 | United StatesAmerican Bar Association's How Things Work: The Legal Edition: F-1 Student Visa Revocations
May 23, 2025 | Ireland, United Kingdom, BelgiumClassical Music: The Immigration Hurdles Facing UK Orchestras in Europe
May 23, 2025 | United States, FranceFragomen Recognized at FACC Midwest Chicago Business Awards
May 23, 2025 | United KingdomNorthern Engineer: The UK Immigration White Paper – What it Means for the Engineering Sector in the North of England
May 27, 2025 | United KingdomBusiness Insider: The Death of the Digital Nomad
May 23, 2025 | United StatesAmerican Bar Association's How Things Work: The Legal Edition: F-1 Student Visa Revocations
May 23, 2025 | Ireland, United Kingdom, BelgiumClassical Music: The Immigration Hurdles Facing UK Orchestras in Europe
May 23, 2025 | United States, FranceFragomen Recognized at FACC Midwest Chicago Business Awards
May 23, 2025 | United KingdomNorthern Engineer: The UK Immigration White Paper – What it Means for the Engineering Sector in the North of England
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A Morning in the Life of a CSM

April 25, 2016

janis-bailey

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janis-bailey

Janis M. Bailey

Partner

London, United Kingdom

Email

[email protected]

T:+44 (0) 20 7090 9134

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janis-bailey

Janis M. Bailey

Partner

London, United Kingdom

Email

[email protected]

T:+44 (0) 20 7090 9134

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
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  • Detroit, MI
  • Washington, DC
  • Zurich

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janis-bailey

Janis M. Bailey

Partner

London, United Kingdom

Email

[email protected]

T:+44 (0) 20 7090 9134

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

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By: Janis M. Bailey

My first blog! It has often occurred to me that not many people understand what I do as a Client Services Manager (CSM) at Fragomen.   It is one of those roles that is hard to describe even to people in Fragomen who know us!  I tell my 7-year old son that I’m an immigration lawyer and that’s as far as I can manage to get with the explanation.  Perhaps, it’s easiest to explain using the age-old manner of “A Day in the Life of…” or in this case “A Morning in the Life of…”

So, what has been part of my Monday morning so far?

  • Communications – Part of my role in servicing my clients is to keep the lines of communication flowing between our teams around the world and myself. Today, I have scheduled a call with our Kenyan practice leader to discuss one of my clients and how we can work together to further improve our client relationship and strategy in Africa.

  • Training – Internal or external.  Today, I have arranged a demonstration of our technology for one of the new team members working for my client. I will be delivering that demonstration myself.

  • Improving Process – I have heard this morning from our back-office support teams that a project I have requested to improve our record keeping will be completed later this week. I will follow up to make sure it is finished. I have also sent an email on another project to start phase 3 of implementing a process to improve our data privacy protection practices. 

  • Analysis – I regularly collaborate with my colleagues on how a case could be handled more efficiently in the future, what problems or delays could have been avoided and how can we prevent them from happening again. I will be discussing case history with Fragomen consultants and our client stakeholders, driving a root cause analysis, and scheduling a call to review so that we and our client can correct and improve.  This morning, the country is Turkey, but it can be any country in the world or even multiple!

  • Reporting -  My clients ask for all manner of reports based on our case data.  We send a number of regular, routine reports, but I also get involved in helping to design new reports working with our reporting teams. So far this morning, I haven’t had any new requests, but it is so frequent, it was worth a mention!

Although every role has its mundane parts, I think what I love most about mine is the vast number of countries I have come to know and the people involved. I know so many people around the world and I have had the chance to develop an understanding of how different countries manage immigration depending on politics and country priorities. It is completely fascinating to me.  At the end of the day, it’s about helping people to be able to work and live where they need to, despite the challenges they might face. As I continue blogging, I hope I can delve into a little more detail around some of what I do and share some of my love for the topic of global immigration.

Learn more about Janis Bailey.

 

Countries / Territories

  • 🌐

Related contacts

janis-bailey

Janis M. Bailey

Partner

London, United Kingdom

Email

[email protected]

T:+44 (0) 20 7090 9134

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Related contacts

janis-bailey

Janis M. Bailey

Partner

London, United Kingdom

Email

[email protected]

T:+44 (0) 20 7090 9134

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Related contacts

janis-bailey

Janis M. Bailey

Partner

London, United Kingdom

Email

[email protected]

T:+44 (0) 20 7090 9134

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

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Share

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Partner Charlotte Wills notes that while full-time, long-term remote work might become less common, many professionals continue to work from abroad through more structured, short-term arrangements.

Learn more

Video

How to Stay in France After Graduation: Immigration Options for International Students

In this video, Immigration Consultant Laura Varon Osorio walks you through everything you need to know about staying in France after graduation. Whether you’re looking to work, start a business, or transition to a new visa status, this guide covers key immigration pathways for international students.

Learn more

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American Bar Association's How Things Work: The Legal Edition: F-1 Student Visa Revocations

Partners Michelle Jacobson and Sarah Peterson discuss recent SEVIS terminations and visa revocations and explore what these developments may mean for international students and universities.

Learn more

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Classical Music: The Immigration Hurdles Facing UK Orchestras in Europe

Senior Immigration Programme Manager Louise Collins, Senior Manager Sean Rhodes and Manager Andreia Ghimis explore the touring challenges UK orchestras face in Europe and discuss ways to ease mobility barriers.

Learn more

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Fragomen Recognized at FACC Midwest Chicago Business Awards

Fragomen was recognized at the FACC Midwest Chicago Business Awards for "Best Business Development: US Company Expanding in France."

Learn more

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Northern Engineer: The UK Immigration White Paper – What it Means for the Engineering Sector in the North of England

Practice Leader Kathleen O'Donnell, Manager Kirsty Moore and Immigration Paralegal Sean Pearce outline how the latest UK immigration white paper could affect engineering recruitment for employers in the North of England.

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#FragomenFC co-hosts Partner Rick Lamanna, Senior Manager Sergio Flores and Associate Jake Paul Minster are joined by Senior Associate Tuğba Özyakup—and an avid football fan—and Ismaïl Aissati—former professional footballer.

Learn more

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The UK’s Net Migration Drop Demands a Considered but Speedy Response

UK Government Affairs Strategy Director Shuyeb Muquit discusses the UK's recent drop in net migration and emphasises the need for a considered yet swift response to address the economic and social impacts.

Learn more

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Manager Kirsty Moore and Trainee Solicitor Christina Azntaridou discuss the UK government's immigration white paper's potential impact on construction hiring.

Learn more

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UK Managing Partner Nadine Goldfoot reflects on how the UK’s immigration system might adapt to better support business and short-term mobility.

Learn more

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Learn the key requirements for digital nomad visas and find out which countries you can apply to as a remote worker or freelancer. 

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