Important Updates
Important Updates
October 3, 2025 | United StatesUnited States: Supreme Court Again Permits DHS to Terminate 2023 TPS Designation for Venezuela While Litigation Continues
October 3, 2025 | ArgentinaArgentina: Provisional Certificate Policy Change Extends In-Country Work Authorization Timelines
October 3, 2025 | KazakhstanKazakhstan: New Work Permit Process Rules, Including Labor Market Test and New Online Portal
October 3, 2025 | United StatesThe American Lawyer: Proposed H-1B Changes Make Foreign Lawyers More Expensive, but Also More Accessible
October 3, 2025 | United StatesUnited States: Lawsuit Filed Challenging New H-1B Restrictions and $100,000 Fee
October 3, 2025 | United StatesUnited States: Supreme Court Again Permits DHS to Terminate 2023 TPS Designation for Venezuela While Litigation Continues
October 3, 2025 | ArgentinaArgentina: Provisional Certificate Policy Change Extends In-Country Work Authorization Timelines
October 3, 2025 | KazakhstanKazakhstan: New Work Permit Process Rules, Including Labor Market Test and New Online Portal
October 3, 2025 | United StatesThe American Lawyer: Proposed H-1B Changes Make Foreign Lawyers More Expensive, but Also More Accessible
October 3, 2025 | United StatesUnited States: Lawsuit Filed Challenging New H-1B Restrictions and $100,000 Fee
October 3, 2025 | United StatesUnited States: Supreme Court Again Permits DHS to Terminate 2023 TPS Designation for Venezuela While Litigation Continues
Subscribe
Fragomen.com home
Select Language
  • English
  • French
  • French - Canadian
  • German

Select Language

  • English
  • French
  • French - Canadian
  • German
ContactCareersMediaClient Portal
Search Fragomen.com
  • Our Services
    For EmployersFor IndividualsBy IndustryCase Studies
  • Our Tech & Innovation
  • Our People
  • Our Insights
    Worldwide Immigration Trends ReportsMagellan SeriesImmigration AlertsEventsMedia MentionsFragomen NewsBlogsPodcasts & Videos
  • Spotlights
    Navigating Immigration Under the Second Trump AdministrationTravel & Mobility Considerations: Situation in the Middle EastImmigration Matters: Your U.S. Compliance RoadmapCenter for Strategy and Applied InsightsVietnamese ImmigrationView More
  • About Us
    About FragomenOfficesResponsible Business PracticesFirm GovernanceRecognition

Our Services

  • For Employers
  • For Individuals
  • By Industry
  • Case Studies

Our Tech & Innovation

  • Our Approach

Our People

  • Overview / Directory

Our Insights

  • Worldwide Immigration Trends Reports
  • Magellan Series
  • Immigration Alerts
  • Events
  • Media Mentions
  • Fragomen News
  • Blogs
  • Podcasts & Videos

Spotlights

  • Navigating Immigration Under the Second Trump Administration
  • Travel & Mobility Considerations: Situation in the Middle East
  • Immigration Matters: Your U.S. Compliance Roadmap
  • Center for Strategy and Applied Insights
  • Vietnamese Immigration
  • View More

About Us

  • About Fragomen
  • Offices
  • Responsible Business Practices
  • Firm Governance
  • Recognition
Select Language
  • English
  • French
  • French - Canadian
  • German

Select Language

  • English
  • French
  • French - Canadian
  • German
ContactCareersMediaClient Portal
  • Insights

Happy Customer, Happy Me

July 15, 2016

Countries / Territories

  • 🌐

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

By: Hana Abdullah

Client service is not easy and anyone who tells you otherwise is either in denial or just bad at it. Providing excellent customer service is the art of understanding the client need and going the extra mile in delivering that need in the quickest possible timeframe and with as little inconvenience or disruption to the client as possible, and throughout that time, making the client feel as though they are the only and most important one. This, in my opinion, is what distinguishes those who provide excellent client service from those who do not.

Providing excellent customer service is also about finding every possible opportunity to reinforce the trust and loyalty of the customer beyond just the transactional level. The best and most successful relationships are those that have stood the test of time through thick and thin.

Having been in the client service industry for several years now, in different capacities, I have found that ensuring high customer satisfaction and happiness is essential to my own contentment both professionally and personally. The sense of joy and satisfaction from obtaining a positive outcome on a complicated matter and being able to make a positive difference in someone else’s life is truly indescribable.

Although it is not always possible to please everyone all of the time, I have found that the following have helped me in establishing positive relationships with my clients:

1. Honesty

Honesty creates trust, and customers sometimes do appreciate being told a fact as it is, even if it means being the bearer of bad news on occasion. Maintaining a positive client relationship based on mutual trust is vital to customer satisfaction and retention.

2. Attentiveness

Listening not only demonstrates that I care, but is also crucial in identifying and pre-empting potential issues. Information can easily be misinterpreted or missed completely if we are not attentive to and focused 100% on the client throughout the delivery of service.

3. Sense of Urgency

Adopting a sense of urgency when dealing with all clients and treating each one as if they are the most important client of mine has helped ensure consistency in the quality of service delivery and overall customer satisfaction.

4. Professionalism

Demonstrating professionalism extends beyond the transactional service being provided. First impressions are lasting impressions and therefore care must also be taken with our appearance and general disposition. Maintaining a well-groomed appearance, being appropriately attired and adopting a friendly and positive demeanour all exude an air of confidence and professionalism that customers appreciate.

As I had mentioned at the start, customer service is not easy, however, based on my personal experience, following the simple concepts above has certainly helped me build strong and lasting relationships with my clients. Customer service is more than simply providing the right answers; it is the journey that gets you there.

 

Countries / Territories

  • 🌐

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Related offices

  • Atlanta, GA
  • Auckland
  • Beijing
  • Bengaluru
  • Boston, MA
  • Brisbane
  • Brussels (Benelux)
  • Chicago, IL
  • Miami, FL
  • Dallas, TX
  • Doha
  • Dubai (DIFC)
  • Frankfurt
  • Hong Kong
  • Houston, TX
  • Irvine, CA
  • Johannesburg
  • Kochi
  • Kuala Lumpur
  • London
  • Los Angeles, CA
  • Matawan, NJ
  • Melbourne
  • Mexico City
  • Nairobi
  • New York, NY
  • Perth
  • Phoenix, AZ
  • Rio de Janeiro
  • San Diego, CA
  • San Francisco, CA
  • San Jose
  • São Paulo
  • Shanghai
  • Sheffield
  • Silicon Valley, CA
  • Singapore
  • Sydney
  • Toronto
  • Detroit, MI
  • Washington, DC
  • Zurich

Share

  • Twitter
  • Facebook
  • LinkedIn

Share

  • Twitter
  • Facebook
  • LinkedIn

Explore more at Fragomen

Video

Bangladesh: Security Clearances and Challenges

Senior Manager Corrine Tan and Assistant Business Immigration Manager Joycelyn Ang discuss Bangladesh’s work permit security clearance process.

Learn more

Media mentions

The American Lawyer: Proposed H-1B Changes Make Foreign Lawyers More Expensive, but Also More Accessible

Partner Bo Cooper outlines how the proposed H-1B changes could affect Big Law hiring for foreign lawyers.

Learn more

Fragomen news

2025年9月 アメリカ移民法ダイジェストLearn more

Media mentions

Computer Weekly: How UK Immigration Must Evolve to Attract the Best Global Talent

Senior Manager Kinka Tonchev highlights how UK immigration must adapt to attract, retain and support the world’s top talent.

Learn more

Media mentions

Construction Management: Immigration Compliance: Is Your Firm Violating Visa Rules?

Manager Kirsty Moore and Trainee Solicitor Amanda Ong highlight rising UK construction sponsor licence risks and how businesses can stay compliant.

Learn more

Awards

Partner Abeer Al Husseini Recognised at the Gulf Business Awards 2025

Partner Abeer Al Husseini is recognised on the shortlist for "Women Leader of the Year" at the Gulf Business Awards 2025.

Learn more

Media mentions

The Washington Post: How Companies Might Avoid Trump’s New $100K Visa

Co-Chair Enrique Gonzalez highlights approaches for companies navigating changes to the H-1B visa process.

Learn more

Video

How to Get Your French Work Visa After Graduation: Job Seeker / Company Creation Permit

Learn how international graduates can stay in France for one year to find work or start a business. Discover eligibility requirements, application steps and transition options for the Job Seeker/New Business Creator permit. 

Learn more

Awards

Partner Priscilla Muhlenkamp Named 2025 National Law Journal Awards Finalist for "DC Managing Partner of the Year"

Partner Priscilla Muhlenkamp is a finalist for the 2025 National Law Journal Awards category, "DC Managing Partner of the Year."

Learn more

Media mentions

Post Bulletin: Trump’s New $100K Fee on Certain Work Visas Could Impact Rochester’s Medical Staff

Partner Bo Cooper highlights that new $100K H-1B fees could affect US employers, with possible exemptions for critical roles.

Learn more

Media mentions

The Caterer: Businesses Need to Be Ready for Government Crackdown on Sponsor Licences

Partner Louise Senior highlights the impact of record-breaking UK sponsor licence revocations and the steps hospitality businesses can take to manage compliance.

Learn more

Media mentions

Folha de São Paulo: Taxa de US$ 100 mil para visto dos EUA muda planosde brasileiros; veja opções

Partner Bo Cooper explores the impact of H-1B visa changes on companies and their talent strategies.

Learn more

Video

Bangladesh: Security Clearances and Challenges

Senior Manager Corrine Tan and Assistant Business Immigration Manager Joycelyn Ang discuss Bangladesh’s work permit security clearance process.

Learn more

Media mentions

The American Lawyer: Proposed H-1B Changes Make Foreign Lawyers More Expensive, but Also More Accessible

Partner Bo Cooper outlines how the proposed H-1B changes could affect Big Law hiring for foreign lawyers.

Learn more

Fragomen news

2025年9月 アメリカ移民法ダイジェストLearn more

Media mentions

Computer Weekly: How UK Immigration Must Evolve to Attract the Best Global Talent

Senior Manager Kinka Tonchev highlights how UK immigration must adapt to attract, retain and support the world’s top talent.

Learn more

Media mentions

Construction Management: Immigration Compliance: Is Your Firm Violating Visa Rules?

Manager Kirsty Moore and Trainee Solicitor Amanda Ong highlight rising UK construction sponsor licence risks and how businesses can stay compliant.

Learn more

Awards

Partner Abeer Al Husseini Recognised at the Gulf Business Awards 2025

Partner Abeer Al Husseini is recognised on the shortlist for "Women Leader of the Year" at the Gulf Business Awards 2025.

Learn more

Media mentions

The Washington Post: How Companies Might Avoid Trump’s New $100K Visa

Co-Chair Enrique Gonzalez highlights approaches for companies navigating changes to the H-1B visa process.

Learn more

Video

How to Get Your French Work Visa After Graduation: Job Seeker / Company Creation Permit

Learn how international graduates can stay in France for one year to find work or start a business. Discover eligibility requirements, application steps and transition options for the Job Seeker/New Business Creator permit. 

Learn more

Awards

Partner Priscilla Muhlenkamp Named 2025 National Law Journal Awards Finalist for "DC Managing Partner of the Year"

Partner Priscilla Muhlenkamp is a finalist for the 2025 National Law Journal Awards category, "DC Managing Partner of the Year."

Learn more

Media mentions

Post Bulletin: Trump’s New $100K Fee on Certain Work Visas Could Impact Rochester’s Medical Staff

Partner Bo Cooper highlights that new $100K H-1B fees could affect US employers, with possible exemptions for critical roles.

Learn more

Media mentions

The Caterer: Businesses Need to Be Ready for Government Crackdown on Sponsor Licences

Partner Louise Senior highlights the impact of record-breaking UK sponsor licence revocations and the steps hospitality businesses can take to manage compliance.

Learn more

Media mentions

Folha de São Paulo: Taxa de US$ 100 mil para visto dos EUA muda planosde brasileiros; veja opções

Partner Bo Cooper explores the impact of H-1B visa changes on companies and their talent strategies.

Learn more

Stay in touch

Subscribe to receive our latest immigration alerts

Subscribe

Our firm

  • About
  • Careers
  • Firm Governance
  • Media Inquiries
  • Recognition

Information

  • Attorney Advertising
  • Legal Notices
  • Privacy Policies
  • UK Regulatory Requirements

Our firm

  • About
  • Careers
  • Firm Governance
  • Media Inquiries
  • Recognition

Information

  • Attorney Advertising
  • Legal Notices
  • Privacy Policies
  • UK Regulatory Requirements

Have a question?

Contact Us
  • LinkedIn
  • Youtube
  • Instagram
  • Facebook
  • Twitter

© 2025 Fragomen, Del Rey, Bernsen & Loewy, LLP, Fragomen Global LLP and affiliates. All Rights Reserved.

Please note that the content made available on this site is not intended for visitors / customers located in the province of Quebec, and the information provided is not applicable to the Quebec market. To access relevant information that applies to the Quebec market, please click here.